Payment Policy

1. Introduction

This Payment Policy outlines the financial terms governing transactions between clients ("Client") and Hatched Consulting ("Company"). This policy forms part of the Terms and Conditions applicable to all services rendered by the Company, including marketing, branding, digital solutions, technology consulting, and business advisory services.

By making payment against any invoice or quotation issued by Hatched Consulting, the Client acknowledges and agrees to fully comply with the terms outlined in this Policy.

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2. Payment Terms and Methods

2.1. Unless otherwise agreed in writing, all invoices issued by the Company are due upon receipt and must be paid in full prior to the commencement of services. Payments must be made through approved methods such as bank transfer, debit or credit card, or authorised payment gateways.

2.2. For milestone-based projects, each phase must be paid in advance before work on that phase begins. Failure to complete payment may result in delays or suspension of services without liability to the Company.

2.3. Clients are responsible for any transaction charges, currency conversion fees, or bank-related costs incurred during payment processing.

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3. Non-Refundable Clause

3.1. All payments made to Hatched Consulting are strictly non-refundable, including deposits, retainers, and milestone payments, due to the customised and intellectual nature of the services provided.

3.2. Once work has commenced based on client approval or instruction, the Client acknowledges that cancellation or refund requests will not be accepted.

3.3. The Company shall not be held responsible for dissatisfaction arising from subjective expectations, business performance, external factors, third-party dependencies, or changes in the Client’s direction or strategy.

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4. Late Payment and Recovery

4.1. Any invoice not settled within the agreed timeframe may result in additional charges or interest as permitted under applicable laws.

4.2. The Company reserves the right to recover any reasonable costs associated with outstanding payments, including administrative expenses, collection fees, or legal costs.

4.3. Continued failure to make payment may lead to suspension or termination of services and may result in legal action without further notice.

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5. Ownership and Intellectual Property Rights

5.1. All work, including creative assets, strategies, and intellectual property developed by Hatched Consulting, remains the property of the Company until full payment has been received.

5.2. Upon full settlement, the Client is granted a limited, non-exclusive license to use the deliverables for their business purposes unless otherwise agreed.

5.3. Hatched Consulting retains the right to showcase completed work in portfolios, marketing materials, presentations, and digital platforms, excluding any confidential client data.

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6. Client Obligations

6.1. The Client agrees to provide accurate billing details and promptly update any changes that may affect payment processing.

6.2. Payments must not be delayed or withheld due to feedback, subjective dissatisfaction, or delays not directly caused by the Company.

6.3. The Client acknowledges that payments are a contractual obligation and are not dependent on business outcomes or future results.

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7. Dispute Resolution and Non-Disparagement

7.1. In the event of any dispute, both parties agree to first attempt resolution through direct communication and good-faith negotiation before pursuing legal action.

7.2. The Client agrees not to engage in public defamation, negative publicity, or misrepresentation of the Company regarding payment or service matters.

7.3. Any legal disputes shall be handled under the applicable laws and jurisdiction governing the Company’s operations.

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8. Amendments and Enforcement

8.1. Hatched Consulting reserves the right to update or modify this Payment Policy at any time. Updated versions will be published on the Website and will apply to all future transactions.

8.2. Continued use of services and engagement with the Company constitutes acceptance of any revised terms.